Sometimes you want to update referenced fields while saving the base record.

• Related records are updated first, then the base record.
• If a related record does not exist, one can be created.
• If you need to set the value of a reference field on the base record, set it using setDisplayValue() before manipulating referenced record fields.

updateWithReferences()

var inc = new GlideRecord('incident');
inc.get(sys_id); //Get incident record based on the sys_id
inc.caller_id.first_name = 'Jesper';
inc.caller_id.email = 'jesper@not-a-real-email.com';
inc.updateWithReferences();

insertWithReferences()

var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = 'My printer is broken';
inc.caller_id.setDisplayValue('Jesper Testuser'); //Without this, a new user could be created
inc.caller_id.first_name = 'Jesper';
inc.caller_id.email = 'jesper@not-a-real-email.com';
inc.insertWithReferences();

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