Automated parental leave + NemRefusion reimbursements

Case summary

Context: Large international engineering consultancy

My role: Architecture, implementation, and operational handover

Quick outcome: Less manual handling and fewer registration mistakes.

IntegrationsPortalMID ServerSOAPCertificatesReliability
Jump to: Problem What was built Outcome Tech highlights

Problem

  • Parental leave registration and reimbursements were manual, error-prone, and easy to miss.
  • Sensitive workflow required auditability and predictable failure handling.

What was built

  • Portal flow for employees to register parental leave using current rules and validations.
  • ServiceNow orchestration to time management plus government reimbursement submission to NemRefusion.
  • Custom certificate signing service (C# on MID Server) to sign both SOAP envelope and embedded XML payload.
  • Retries, logging, and traceable XML snapshots (pre/post signing) for auditability.

Outcome

  • Less manual handling and fewer registration mistakes.
  • Lower risk of missed reimbursements.
  • Clear operational visibility when something fails, plus predictable retries.

Details are summarized to respect confidentiality.

Tech highlights

Integrations · Portal · MID Server · SOAP · Certificates · Reliability

Related

Service: Integrations
Patterns, scope options, and what “done” looks like.
 Resources: Cheat sheets and snippets
Copy-friendly code and small patterns.
 Contact: Start a thread
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