Back-in-the-box reimplementation to reduce technical debt

Case summary

Context: Large government IT organization

My role: Technical lead, architecture, reimplementation, and governance patterns

Quick outcome: Lower complexity and fewer “special cases” in daily development.

Platform engineeringGovernanceCSMIntegrationsPerformance
Jump to: Problem What was built Outcome Tech highlights

Problem

  • Heavy technical debt and complexity (including domain separation) slowed development and onboarding.
  • Lack of overview made integrations and modules hard to maintain safely.

What was built

  • Created an overview of the existing instance: applications, integrations, and what needed to be migrated or reimplemented.
  • Defined target architecture and helped reimplement integrations and data synchronization.
  • Introduced shared platform patterns and best-practice guardrails across development tasks.
  • Delivered new modules (including CSM) alongside remediation of legacy complexity.

Outcome

  • Lower complexity and fewer “special cases” in daily development.
  • Faster onboarding for new employees and consultants.
  • Better performance and a clearer mental model of the platform.

Details are summarized to respect confidentiality.

Tech highlights

Platform engineering · Governance · CSM · Integrations · Performance

Related

Service: Platform engineering
Patterns, scope options, and what “done” looks like.
 Resources: Cheat sheets and snippets
Copy-friendly code and small patterns.
 Contact: Start a thread
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